Hugo Insurance Services

I'm trying to add a vehicle and I'm being told the vehicle can't be covered. I'm trying to find out why the vehicle can't be covered.

My phone got hacked, so I no longer have access to the email or phone # att ached to my account. I've tried everything.. so attached is a photo of my driver's license and a picture holding my licesns

I have someone using my name and information for an insurance policy with y'all. They said they were my friend and they loved me and everything, but it wasn't true; they were just using me.

I have not heard back from them yet I had a accident on 3/30/2026 a policy holder of the company hit my car while it was parked so I'm waiting on someone from the company to contact me

My name is thomas and nov 15 I was the passenger that was in a wreck the driver ned yost had hugo insurance at the time of the accident I frankly wanted to speak with someone about my claims number I had called hugo one day last week and I think that they had said someone was working on my claims and the ex was 31473 I could be wrong frankly I couldn't understand him to well my lumbar vertibras neck i want to wrap this up

I have made several attempts to contact Hugo regarding my change of information and access to my account. I found Pissed and was contacted regarding Hugo, but nothing has been done.

I was told that I would be helped, but instead, I was provided with another login, which is not helping me with Hugo. I'm not sure what else to do; it's been 4 days, and I am still not able to reach a human to help me.

Get a better system and not AI to solve problems I'm still upset about not being able to get the help when I need it. What if I was in an unsafe place just me or with one of my grandkids. This is not supposed to happen under any circumstances never

I need full coverage and it wasn't offered to me at all, so I thought I was paying for full coverage whenever I purchased it because I gave the finance information and the lien holder's address: Golden Corner Auto. That needs to be fixed.

Up until I locked my phone and keys in the car I was satisfied with Hugo. I'm new to Hugo and I like pay as you go plans Hope you do better with your customer service especially during the weekend. N Owens

I need full coverage for my car, and I only have liability. Can you please help me with that? My number is 864-364-****.

Can't add on extra days because the app blocks you. Can't talk to anyone there's no customer service person on line for a live complaint I think this insurance company changed the policy to scam the customers out of more money by blocking customers from adding more days after their just learning how to use the app i tried adding another day and was blocked again so my rate wouldn't go up but that's how this company gets you so they can charge you at a higher rate, I think President Trump needs to know about this company and how they operate.

I had an account already with hugo. Every Friday I was paying 40 $ to keep the policy active.

I got locked out of my phone and I'm not able to get back in into the phone so I couldn't pay the insurance on time .

I bought a new phone a couple days after the car insurance was due and tried to log into my account off my new phone but it's saying that I already have an existing account with hugo . I've tried using several different numbers and it's still not letting me renew or even cancel my old policy

I was in a accident a 18 wheeler hit me I was alone it was early morning coming from work it hit from the back to the front mi driver side is messed up back door is messed up it was a very scary situation

I am Terry Ackerman and I have been paying my daughters auto insurance with my debit card . About three weeks ago she transferred her info to her phone and to her debit card.

The problem is I cant remove my info from my phone and you are still charging my debit card . April16 2025 you charged my account $8.67 and on April 16, 2025 you charged me $$16.36 and on April 23,2025 you charged me $26.01 .

I want my debit card removed immediately and my money returned to my account ASAP. Thanks Terry Ackerman.

My car was in the shop I called in a Hugo to let them know that my car was in the shop I got my car out last night so I spit over $2,000 got my insurance for my car and I get pulled over yesterday's and the police stated that my insurance my tag was suspended so I went to the tag office and so that tag office said if I can speak with one of the representative that work for Hugo that y'all will make some kind of arrangements or move a date back so that I wouldn't have to pay all this money for my tag so can someone please give me a call back at 706 425****